PRIVACY POLICY 

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through the northernline.co.uk or its related sites and services. 

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Shopify or any third party services you access through Shopify 

To fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order). 

We rely on a number of legal bases to collect, use, and share your information, including: 

To provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; 

Information Sharing and Disclosure 

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows: 

Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services. 

Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law. 

Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others. 

Data Retention 

Your Rights 

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years. 

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below: 

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. 

Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request. 

Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. 

Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. 

How to contact us 

9 King Street, Ulverston, Cumbria, LA15 8QB 

Tel: 0044+ 1229 343214 

 

Returns & refunds policy

If for any reason you are not satisfied with an item you have ordered or purchased in TPFramework, please return it within 14 days of the date of purchase and we will offer you an exchange or a voucher/credit note.  

Items returned under our 14 day guarantee should be returned to us in their original condition including any packaging. Please note we are unable to refund earrings.

If the item you have purchased is faulty in any way or mis-described we will offer you a refund, replacement or a repair. 

To ensure we can deal with your return as quickly as possible please call us on  

0044 +1229 343214 for the appropriate address to return your parcel to – we’ll also advise you on the best method of returning the goods. We ask that you wrap and parcel goods which you are returning carefully, to prevent damage. If it is convenient you are welcome to pop in to TPFramework in person.    

Please include a note explaining the reason why you wish to return the goods, whether you would prefer us to send you a replacement or a voucher/credit note. Enclose your contact details in the event of any queries. 

Please obtain proof of postage (a certificate of posting is available free of charge from the Post Office). This should be kept in a safe place in case you need to claim compensation from the carrier.  We regret that we cannot accept responsibility for goods in transit from our customers. 

We aim to process the returned items promptly. However, during busy periods, please allow up to 14 days for your refund or replacement to be actioned. You can expect a refund in the same form of payment originally used for purchase. Please note that the costs for returning the item to us are not refundable, unless you are returning an item because of an error on our part or because it is damaged or defective.  In these cases we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us. 

Please note that refunds for items bought as gifts can only be given to the original payer.